Acceptance and authority
By using the service, creating an account, requesting a pilot, or purchasing a plan, the user agrees to these terms and confirms authority to act for the named business. A person entering a paid agreement must be legally able to contract or have any required authorization from a parent, legal guardian, or business representative.
Services and approved scope
LeadLift may provide lead capture and organization, response drafting, follow-up preparation, workflow setup, reminders, analytics, AI assistance, public-source opportunity research, team access, authenticated intake connections, routing, approvals, API access, webhooks, dashboards, imports, and related support described on the selected plan or written scope.
Growth includes team roles, a workspace activity digest, and authenticated form or CRM intake. Scale adds broader team limits, location routing, role-based approvals, API tokens, signed webhooks, dashboard controls, and CSV lead import. Preview, beta, or future roadmap items not listed as current plan features are not purchased entitlements. LeadLift may decline work that is outside the agreed scope or cannot be performed responsibly.
Accounts and authorized access
Users must provide accurate account information, protect account access, and promptly report suspected compromise. Accounts may not be shared outside the authorized business team or used to evade plan limits. The account owner is responsible for invited users, assigned roles, approvals, API tokens, connector tokens, webhook destinations, imports, and other approved integrations.
Credentials shown once must be stored securely and revoked when no longer needed. The client must test integrations before relying on them and must not place secrets in browser code, public repositories, or customer-facing forms.
Client responsibilities
The client must provide lawful access, accurate business information, appropriate customer notices and consent, and timely decisions. The client remains solely responsible for its prices, estimates, licenses, services, appointments, warranties, records, employees, taxes, safety practices, and compliance with rules applicable to its industry and communications.
The client must have authority to provide lead, customer, employee, or connected-account information to LeadLift and must minimize sensitive data.
Messaging, approval, and automation
Human approval is the default for customer-facing drafts. If an eligible plan supports automatic sending, automation may be enabled only after an authorized user approves the applicable standards or playbook. The client is responsible for recipients, consent, contact hours, opt-outs, message accuracy, frequency, and pausing automation when conditions change.
LeadLift may impose sending caps, approval requirements, or safety controls and may pause activity that appears unlawful, misleading, abusive, or harmful.
LiftOff AI, image review, and research
LiftOff AI can draft content, summarize information, evaluate leads, interpret user-supplied images, and research public sources. Output may be incomplete, outdated, or incorrect. It is not legal, tax, financial, medical, engineering, licensing, inspection, or safety advice. Users must verify important facts, sources, estimates, claims, and customer-facing content before relying on or sending it.
Opportunity Finder results and public-source matches are informational. They are not guaranteed leads, verified buyers, endorsements, qualified prospects, appointments, contracts, or revenue.
Connected inboxes and third-party services
A client may authorize connections to Gmail, scheduling, payment, CRM, website, or other supported services. LeadLift may access only the information allowed by the granted permissions and selected workflow. The client may revoke a connection, but third-party provider terms and availability still apply.
LeadLift is not responsible for provider outages, account restrictions, policy changes, lost access, or third-party content outside LeadLift's reasonable control.
Plans, credits, fees, and renewal
The free pilot does not require a card and never converts automatically. Paid prices, billing intervals, included credits, credit-pack prices, discounts, taxes, and current entitlements are shown before checkout. No setup fee is charged.
Monthly and annual subscriptions renew until canceled. Annual plans are prepaid. Included credits refill according to the plan and may roll over only to the displayed cap. Purchased credits and unlimited features remain subject to account status, reasonable fair-use, safety, and anti-abuse limits. Discounts do not combine unless checkout expressly says otherwise.
Acceptable use
The service may not be used to impersonate customers, send deceptive or unlawful outreach, harass recipients, ignore opt-outs, scrape private data, upload malware, bypass security or usage limits, violate provider rules, infringe rights, or facilitate fraud, discrimination, dangerous conduct, or illegal activity.
Users may not submit passwords, full payment-card data, government identifiers, or unnecessary sensitive information through prompts, forms, or ordinary support email.
Ownership and permitted content use
The client retains ownership of its business content and records, subject to third-party rights. The client grants LeadLift a limited right to process that content only to provide, secure, support, and improve the agreed service. LeadLift retains its website, software, workflow methods, templates, branding, and documentation.
The client represents that it has the rights and permissions needed for content, images, account connections, and data it supplies.
Confidentiality and security
Each side should use reasonable care with nonpublic business information received through the service and use it only for the agreed purpose. This obligation does not apply to information that is public through no breach, independently developed, lawfully received from another source, or required to be disclosed by law.
LeadLift uses reasonable safeguards but cannot guarantee that every transmission, provider, account, or system will be uninterrupted or completely secure.
Availability, maintenance, and service changes
LeadLift may update, limit, replace, or discontinue features for reliability, security, provider requirements, capacity, or legal reasons. LeadLift does not guarantee continuous availability, a particular model, a specific provider, or error-free operation. Material changes to paid scope will be communicated when reasonably practical.
Disclaimers
To the fullest extent permitted by law, the service is provided on an "as available" basis without warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, availability, or business outcome. LeadLift does not guarantee lead volume, response rates, booked jobs, revenue, rankings, savings, compliance, or results.
Nothing in these terms excludes warranties or rights that cannot legally be excluded.
Limitation of liability and client responsibility
To the fullest extent permitted by law, LeadLift will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for losses caused by client instructions, inaccurate content, unlawful outreach, missed opt-outs, third-party services, provider outages, or unreviewed AI output.
Except for obligations that cannot legally be limited, LeadLift's aggregate direct liability arising from the affected service will not exceed the fees paid to LeadLift for that service during the three months before the event giving rise to the claim. The client is responsible for claims arising from content, data, access, or outreach the client was not authorized to use or direct.
Suspension and termination
Either side may end service as allowed by the selected plan, refund policy, or written agreement. LeadLift may suspend access for nonpayment, abuse, security risk, unlawful use, provider restrictions, or a material breach, with notice when reasonably practical. Sections that by their nature should survive termination, including payment, ownership, disclaimers, liability, and dispute terms, will survive.
Governing law, disputes, and changes
These terms are governed by Florida law, without regard to conflict-of-law rules, except where another law must apply. Before filing a claim, each side should send written notice and allow a reasonable opportunity to resolve the issue informally. Courts with lawful jurisdiction in Lee County, Florida will be the agreed venue unless applicable law requires otherwise.
LeadLift may update these terms when services, providers, security needs, or laws change. The effective date will be revised, and material changes may be communicated through the service or account email. Continued use after the effective date constitutes acceptance where permitted by law.
A signed client agreement, accepted checkout terms, and the applicable plan description control over general website copy when they directly conflict. Rights that cannot be waived remain unaffected.